What if at some point you want to move to another provider or stop using our content management system? The goal here is to make it as easy for you to leave as it was to arrive. We want you to stay for positive reasons, not due to feeling trapped! We will export your site to a format that does not depend on HotKey’s database. We will charge our normal hourly rate for this process. Time will depend on size and complexity of your site.

Please note:

• Upon export, all of HotKey's functionality will be lost. That means calendars, shopping carts, user database (we can export the user database to an Excel file for you). Also, someone with at least basic HTML knowledge will need to go thru the code of each page of your site and remove references to certain HotKey-specific files that will no longer work for you.

• If agreeable to both parties (you and OceanMedia), we will convert your site to pure HTML for you. We charge our normal hourly rate of $100/hour for this service.

• Please give us as much notice as possible. We will try our best to do this conversation asap but please understand all projects are first come first serve and the odds are you are in line behind at least one or two projects. Please give us as much notice as you can.

Finally, when we say goodbye, we want you to leave feeling well- and fairly-treated. We're going to do our best to keep you happy. So please, do your part by communicating with us. If something isn't working for you, please let us know asap.


NOTE: It is not OceanMedia's responsibility to make your site run on any of the various types of web servers out there. Your site was developed to run in a very specific environment and it is your responsibility, when leaving OceanMedia, to do what it takes to get your site running with your new host.